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F.A.Q.

 (Rev. 1/03/2014)
 
Here you will find some of our Frequently asked questions.  Most of the questions you may have will be answered under our "Terms and Conditions" page.   If you should have any additional questions after reading our "Terms and Conditions" please drop us an e-mail by using the "Contact Us" form.
 

 
Which embroidery machine formats do you offer?
I currently offer the following formats: ART, DST, EXP, HUS, PES, JEF, JEF+, TAP, VIP, VP3 and XXX.  We have added additional formats since we started digitizing back in 2009.  If you do not see your format listed please drop us an e-mail and we'll see if we can get it added for you.
 
What formats will I receive after purchase?
You will automatically receive access to each of the formats that are listed on the products page.   After payment is received you will be able to select the format (s) that you need.  This will give you the option to download 1, 2 or all of the formats.  

Effective September 1st, 2013, we have gone back to a single zip folder which will include all of the design formats listed under the products page.  It will still include all of the formats in "separate folders", so you can delete what you won’t use.  I realize this will look kinda goofy when you order a mix of older and new releases but after a lot of thought this is what I really need to do.
 
If your looking for a conversion software to help you with converting designs to your machines format, then you are welcome to download a FREE version of Wilcom Truesizer. To learn more please visit the Embroidery Startup website at the following link.
 
 
What digitizing software do you use?
I use a Commercial Grade Digitizing Software and I absolutely Love It!  I also continue my digitizing education by taking online classes to help improve my digitizing skills.  I'm always learning something new so if you haven't tried us in a while, please download some of our Free Designs and sample our work.
 
Do you offer custom digitizing?
Sorry, we do not offer Custom Logo Digitizing at this time. Due to time restrictions we would really like to spend our time on designs that everyone will enjoy.  All New requests must be in addition to our already existing collections.  Thank you so much for your understanding.
 
Do you have a Facebook Page that I may visit and "LIKE"?
Yes, we sure do! Please visit us at Katelyn's Kreative Stitches on Facebook and like our page. Please don't forget to share our link with your other Embroidery Friends.
 
Do you have a Yahoo Group that I may join?
No.  We have decided to shut down our Yahoo Group.  We just did not have the time to manage it anymore.  Most of our customers are located on Facebook and other Social Media.
Do you sell your designs on SWAK Embroidery?
Yes, I do currently sell some of my machine embroidery designs on SWAK. It's important for you to know that SWAK does not carry the larger hoop sizes for the 11x7 hoops. So most of my designs that are over there WILL NOT include the larger files. So if in the future you upgrade to a larger machine you wil have to repurchase the files to get the additional sizes.
 
Purchases that are made on SWAK are at the consent of their website. You must see their Terms and Conditions regarding your purchases made from them. If you have any downloading or payment issues you must contact them directly.
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Katelyn's Kreative Stitches  

1104 E. Belle Haven Dr.

Bossier City, Louisiana 71111

USA

Tel: (318) 572-8190